Provide A Ride is a premier provider of passenger transportation services. We have more than 30 years of experience in the transportation field and work 24 hours per day, 7 days a week. Our fleet includes wheelchair vans, passenger vans, and shuttle buses. We operate non-emergency programs under contracts with governmental agencies, healthcare providers, ADA Paratransit programs, social service agencies, school routes and more.  Our company maintains, details, and fuels the vehicles on-site.  We are seeking candidates for:

Customer Service Representatives

Full-time Monday – Friday

Must be available to be scheduled between the hours of 7:00am to 8:00pm

JOB DUTIES

• Answer incoming calls in a timely and professional manner.
• Screen, announce, and transfer calls to office personnel.
• Create and display a positive and respectful work environment.
• Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers’ transportation needs.
• Input and document trip information correctly.
• Ensure customers’ personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.
• Record and respond to customers’ compliments and complaints; forward the information to the appropriate supervisor/manager when necessary.
• Verify and organize daily paperwork.
• Comply with all policies and procedures.
• Perform other duties as assigned.

QUALIFICATIONS REQUIREMENTS:

• Must pass a pre-employment drug screen.
• Must pass a State and Federal background check.
• Must have a High School Diploma or GED.
• Six months to a year related experience in a call center environment is required, or equivalent experience with customer service phone calls.
• Bilingual in Spanish preferred

Provide A Ride is an Equal Opportunity Employer