Entry-Level IT Support Representative
Location: Warrensville Heights, OH (On-site)

Are you passionate about technology and ready to launch your career in IT support? Provide A Ride is looking for an Entry-Level IT Support Representative to join our growing team. This role is ideal for recent graduates or candidates with 1–2 years of help desk experience who want to gain hands-on experience in a supportive environment.

What You'll Do:

Support & Troubleshooting

• Provide first-level technical support to employees via phone, email, and in person
• Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively
• Escalate complex issues to senior IT staff when necessary

Help Desk Management

• Monitor and respond to IT support tickets
• Document issues, solutions, and follow-ups in the ticketing system
• Ensure timely resolution and user satisfaction

Hardware & Software Maintenance

• Set up and maintain computers, printers, and mobile devices
• Install and update software and operating systems
• Maintain antivirus and system updates across devices

Training & Documentation

• Assist in onboarding new users with basic IT orientation
• Create easy-to-follow guides and documentation for common IT tasks and troubleshooting
• Promote best practices for system use and security

IT Asset Management

• Track and update IT inventory, including hardware and software licenses
• Support equipment procurement and returns

Team Collaboration

• Work with IT team members on projects, upgrades, and system improvements
• Share ideas to improve IT operations and end-user experience

What We’re Looking For:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience/certifications)
• Excellent problem-solving and communication skills
• Strong customer service mindset
• Basic knowledge of Windows OS and Microsoft Office
• Familiarity with computer hardware and peripheral devices
• Willingness to learn and grow in a fast-paced environment
• Detail-oriented with strong organizational skills

Why Join Us:

• Competitive pay based on experience and qualifications
• Work-Life Balance Paid time off and Paid Holidays
• Growth opportunities within the IT department
• Comprehensive benefits including health, dental, vision insurance and supplemental insurance
• Supportive work environment that encourages learning and teamwork