Join Our Team

Provide A Ride is seeking organized, detail-oriented professionals to join our Scheduling Department as Transportation Scheduling Coordinators. In this role, you will play a vital part in ensuring members receive reliable, timely transportation to essential medical appointments by coordinating services with our transportation provider network.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about helping others, we'd love to hear from you.

What You'll Do

• Coordinate daily member transportation by working directly with our network of transportation providers to secure trip coverage.
• Schedule non-emergency ambulance transportation for members requiring specialized services.
• Monitor scheduled trips and work with transportation providers to resolve consistent no-shows and service concerns.
• Verify long-distance transportation requests to ensure member eligibility and prevent unnecessary use of transportation resources.
• Contact members to provide courtesy outreach and assist with scheduling recurring dialysis transportation.
• Coordinate with internal departments and transportation providers to ensure timely and accurate trip scheduling.
• Maintain accurate trip documentation and update scheduling systems as needed.
• Prioritize urgent transportation needs while managing multiple tasks in a fast-paced environment.
• Provide exceptional customer service while supporting members, transportation providers, healthcare facilities, and internal departments.

What You'll Bring

• High school diploma or GED required.
• Experience in scheduling, dispatch, logistics, healthcare transportation, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with computer systems and the ability to learn scheduling software.
• Attention to detail and strong problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Work with Us?

• Full-time, Monday–Friday schedule with 8-hour shifts between 7:00 AM and 8:00 PM
• Paid Time Off (PTO)
• Paid Holidays
• Health insurance benefits
• Comprehensive training and ongoing professional development
• Rewarding work that helps members access essential healthcare services every day

Location:
Provide A Ride
Beachwood, Ohio (On-site)