Job Openings >> Dispatcher
Dispatcher
Summary
Title:Dispatcher
ID:1019
Department:Operations
Description
Provide A Ride is the region's premier provider of customized passenger transportation and proudly serves the community as the foremost expert in its industry.   We operate 24 hours a day, 7 days a week, 365 days a year.

GENERAL DESCRIPTION 

 

Provide A Ride is a premier provider of passenger transportation services. We have more than 28 years of experience in the transportation field and work 24 hours per day, 7 days a week. Our fleet includes wheelchair vans, passenger vans, and shuttle buses. We operate non-emergency programs under contracts with governmental agencies, healthcare providers, ADA Paratransit programs, social service agencies, school routes and more.

1ST AND 2ND SHIFT  DISPATCHERS NEEDED IMMEDIATELY!    

Candidates with incomplete applications will not be considered.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

  • Pre-plan trips to be assigned to drivers during the day and next day trips before closing Dispatch.
  • Assign trips using state of the art software to efficiently place trips.
  • Communicate with drivers using computer-based messaging as well as the telephone system.
  • Provide client information to drivers through the Nextel system.
  • Communicate with drivers in a professional manner on and off their mobile devices.
  • Maintain Dispatch boards with current location and status of each driver.
  • Inform superiors in management about on-the-road accidents and dispatch nearest Road Supervisor to the accident location.
  • Call a tow service and provide accurate information for pick-up of vehicles that breakdown; inform superiors in the management of vehicle problems and dispatch driver to repair shop if the problem is urgent.
  • Provide customers accurate and professional information on the status of their pick-up.
  • Handle and attempt to resolve customer complaints in a professional manner.
  • Assist Customer Service Department as needed by answering phones and entering trip information.
  • Perform other duties as assigned.
 
 
QUALIFICATION REQUIREMENTS
The requirements listed below represent the knowledge, skills, and abilities necessary to perform the essential functions of the job.  Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of the job.
 
 
  • Education and/or Experience:     High School diploma or GED preferred. One to three years related experience and/or training in specialized transportation or dispatch of transportation services is preferred. An equivalent combination of education and experience may be acceptable. 
 
  • Skills:
  • Mathematical - Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
  • Language - Ability to read and comprehend instructions furnished in oral and written form. Ability to effectively respond to questions from managers, clients, customers, and the general public in one-on-one and small group situations.  Ability to communicate in a clear, understandable, and professional manner.
  • Reasoning - Ability to solve practical problems and deal with situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills - Proficient knowledge and understanding of the following computer software programs: Microsoft Office.  Ability to learn and use new software programs quickly and efficiently i.e. RouteMatch Database software.
  • Equipment - Ability to use a telephone, fax machine, personal computer, copy machine, printer, calculator, and Nextel.
  • Other Skills - Ability to handle multiple priorities at once, be organized, pre-plan, schedule, and meet deadlines.  Ability to pay close attention to detail and deal with complexity while performing in a fast-paced environment.  Ability to remain calm and patient when dealing with irate customers.
 
Provide A Ride is an Equal Opportunity Employer
This opening is closed and is no longer accepting applications
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