About Us

Provide A Ride is a rapidly growing Non-Emergency Medical Transportation (NEMT) company providing essential service throughout the entire State of Ohio. We’re on the front lines of delivering accessible, reliable transportation services that make a difference in people’s lives every day. 

With a workforce of over 400 dedicated employees, our mission is to offer safe, on-time, and personalized transportation solutions that help communities thrive. We’re seeking an experienced HR Director to build on our strong foundation and lead the strategic people initiatives that will fuel our next phase of growth. If you’re passionate about making a tangible impact and shaping the future of a purpose-driven organization, we’d love to meet you.

 

Why Join Us?

• Mission-Driven Impact: Your leadership will help ensure reliable transportation solutions for vulnerable populations across Ohio.

• Growth & Opportunity: We’re expanding rapidly, giving you the chance to build new initiatives, shape company culture, and lead strategic projects.

• Collaborative Environment: Work alongside dedicated professionals in operations, logistics, and care coordination who share a passion for service.

• Competitive Package: We offer comprehensive benefits (medical, dental, vision, 401(k)) and a competitive salary commensurate with experience.

• Inclusive Culture: We value differing perspectives and backgrounds, and we believe inclusivity fosters creativity, problem-solving, and innovation.

Key Responsibilities

1. Strategic HR Leadership

   • Develop and implement an overarching HR strategy aligned with our expanding operations in NEMT and paratransit services.

   • Provide counsel to executive leadership, ensuring workforce needs meet the demands of our diverse client base and regulatory environment.

2. Talent Acquisition & Retention

   • Oversee recruitment, onboarding, and succession planning to attract top-tier talent.

   • Champion initiatives that enhance employee engagement, reduce turnover, and promote career development within our 400+ team.

3. Culture & Employee Experience

   • Cultivate a culture centered on empathy, innovation, and inclusion, reflecting our commitment to serving vulnerable populations.

   • Foster team cohesion and reinforce the core values that guide our service delivery.

4. Performance Management

   • Design and maintain performance evaluation systems that encourage continuous learning and development.

   • Implement leadership training programs for frontline staff, managers, and executives to ensure consistent service excellence.

5. Policy & Compliance

   • Ensure all HR practices comply with federal, state, and local regulations..

   • Regularly update company policies and handbooks to reflect evolving industry regulations and best practices.

6. Compensation & Benefits

   • Work closely with leadership to design competitive compensation structures and benefit packages that meet the needs of a mission-driven workforce.

   • Conduct market research to ensure we remain a top employer within the transportation and healthcare sectors.

7. Training & Development

   • Promote continuous learning by curating resources, workshops, and certification programs.

   • Collaborate with operations teams to address training gaps and ensure service excellence.

8. Employee Relations & Coaching

   • Serve as a trusted advisor for managers and employees on conflict resolution, performance issues, and professional growth opportunities.

   • Implement fair, transparent procedures to maintain high morale and a positive work environment.

9. HR Analytics & Reporting

   • Leverage data to drive insights into staffing needs, retention trends, and performance outcomes.

   • Use metrics to refine strategies and measure the success of HR initiatives.

What We’re Looking For

• Experience: 7+ years in progressive HR roles, with at least 3+ years in a leadership capacity—preferably in healthcare, transportation, or a regulated environment.

• Education: Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field. (PHR/SPHR, SHRM-CP/SHRM-SCP certifications are a plus.)

• Strategic Mindset: Proven ability to align HR practices with company objectives and drive meaningful organizational change.

• Leadership & Coaching: Skilled at developing teams, mentoring emerging leaders, and cultivating a collaborative, solution-focused atmosphere.

• Adaptability: Comfortable navigating a dynamic, fast-paced environment influenced by healthcare and transportation regulations.

• Communication: Outstanding communication and negotiation skills, capable of bridging connections among diverse workforce and external partnerships.

• Analytical Abilities: Proficient in HR analytics and data-driven decision-making, with experience presenting insights to executive leadership.

• People-Centric: Deep commitment to creating a supportive employee experience, understanding that our workforce is the key to our success and to the well-being of our clients.

Provide A Ride is an Equal Opportunity Employer.