Customer Service Representative
Summary
Title: | Customer Service Representative |
---|---|
ID: | 1118 |
Department: | Client Services |
Description
Provide A Ride is a premier provider of passenger transportation services. We have more than 28 years of experience in the transportation field and work 24 hours per day, 7 days a week. Our fleet includes wheelchair vans, passenger vans, and shuttle buses. We operate non-emergency programs under contracts with governmental agencies, healthcare providers, ADA Paratransit programs, social service agencies, school routes and more. Our company maintains, details, and fuels the vehicles on-site. We are seeking candidates for:
Customer Service Representatives
Full-time Monday – Friday
Must be available to be scheduled between the hours of 7:00am to 7:00pm
JOB DUTIES
- Answer incoming calls in a timely and professional manner.
- Screen, announce, and transfer calls to office personnel.
- Create and display a positive and respectful work environment.
- Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers’ transportation needs.
- Input and document trip information correctly.
- Ensure customers’ personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.
- Record and respond to customers’ compliments and complaints; forward the information to the appropriate supervisor/manager when necessary.
- Verify and organize daily paperwork.
- Comply with all policies and procedures.
- Perform other duties as assigned.
QUALIFICATIONS REQUIREMENTS:
- Must pass a pre-employment drug screen.
- Must pass a State and Federal background check.
- Must have a High School Diploma or GED.
- Six months to a year related experience in a call center environment is required, or equivalent experience with customer service phone calls.
- Bilingual in Spanish, Arabic, or Nepali strongly preferred
Provide A Ride is an Equal Opportunity Employer
This opening is closed and is no longer accepting applications