Assistant Operations Manager – Dispatch  Join Our Team!

Are you a detail-oriented leader with a passion for operational excellence? Do you thrive in a fast-paced environment where you can collaborate with multiple teams to ensure smooth daily operations? If so, we want YOU to join our team as an Assistant Operations Manager at Provide A Ride, a leading provider of non-emergency medical transportation services, doing business for over35 years.

Why You’ll Love Working With Us:

• Supportive and collaborative work environment
• Opportunity for professional growth and advancement
• Make a real impact by improving efficiency and customer satisfaction

Position Overview:

As the Assistant Operations Manager, you will play a critical role in ensuring that our Dispatch Department operates efficiently and meets client expectations for punctuality and exceptional customer service. You’ll work closely with customers, management, office staff, and drivers to ensure that every trip is coordinated seamlessly and that our passengers receive safe, reliable, and timely transportation.

Key Responsibilities:

• Assist the Operations Manager to maintain the efficiency and effectiveness of the Dispatch team.
• Educate and train staff on best practices, company policies, and service excellence standards.
• Oversee the use of dispatch technology to ensure trip schedules are completed accurately and vehicles, drivers, and alerts are monitored effectively.
• Review time sheets and staff schedules, assisting with payroll review and edits.
• Conduct performance evaluations and assist with hiring, training, promotions, and discipline of Dispatch staff.
• Collaborate with other departments to develop and implement operational policies and procedures.
• Address and resolve operational issues and departmental concerns in a timely manner to ensure seamless service for our clients.
• Ensure regular and punctual attendance, while taking on additional duties as assigned by senior leadership.

What We’re Looking For:

• Proven experience in operations, dispatch, or a related field. Experience in transportation or non-emergency medical transportation is a plus.
• Strong leadership and team management skills.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Knowledge of dispatch software and operational technology is preferred.
• Must be able to pass a pre-employment drug screen and comprehensive criminal background check

Perks & Benefits:

• Competitive pay with opportunities for growth
• Comprehensive benefits including health, dental, vision, and supplemental insurance
• Positive work culture that values teamwork and innovation

Ready to make a difference and grow your career with Provide A Ride? Apply now and become a key part of our  growing team!

Apply Today!