Position Summary

The Shop Supervisor leads the day-to-day Fleet shop operations, supporting a high-utilization transportation fleet. This role ensures vehicles are safe, compliant, and available for service by managing preventive maintenance (PM), repairs, inspections, work order quality, parts controls, and vendor coordination. The Shop Supervisor is a key driver of fleet uptime, rapid response, and cost control while reinforcing a safety-first culture.

Essential Duties & Responsibilities

Shop Leadership & Daily Execution

• Direct daily shop workflow: assign work, prioritize repairs, manage bay capacity, and coordinate road-call response.
• Lead morning readiness checks (units available vs. down), confirm swap units, and communicate fleet status to Dispatch/Scheduling.
• Provide coaching and performance feedback to technicians; ensure standard work and quality checks are followed.

Preventive Maintenance & Compliance

• Own PM schedule execution and adherence; ensure PMs are completed on time and documented accurately.
• Ensure vehicles meet DOT/ADA and local regulatory standards (inspections, lift/securement equipment readiness, required documentation).
• Maintain audit-ready maintenance records and inspection logs.

Repairs, Road Calls & Downtime Control

• Diagnose and resolve recurring defects; reduce repeat repairs through root-cause practices.
• Coordinate tow/roadside repairs and ensure timely return-to-service.
• Partner with Vehicle Claims Manager and Safety/Compliance on accident-related repairs, damage documentation, and evidence support (photos/estimates).

Parts, Inventory & Vendor Management

• Oversee parts ordering, inventory accuracy, tooling control, and warranty recovery.
• Manage vendors (body shop, tire, glass, and dealerships) to SLAs for turnaround time, pricing, and workmanship.
• Track vendor spend and performance; recommend preferred vendors and negotiate improvements.

Cost Control & Fleet Optimization

• Track and report maintenance cost drivers: cost per mile, downtime hours, parts spend, road calls.
• Support repair-vs-replace recommendations with data and maintenance history.
• Identify process improvements and collaborate with CI/Process Engineer on SOPs and workflow optimization.

Safety & Workplace Standards

• Enforce shop safety standards (lockout/tagout practices as applicable, PPE, housekeeping, hazard reporting).
• Lead incident/near-miss reporting within the shop and participate in safety reviews.

Key Performance Indicators (typical)

• Fleet availability % (ready/required)
• PM on time % (interval compliance)
• Road-call rate per 10k miles
• Repeat repair rate (same defect within 30 days)
• Maintenance cost per mile (fuel excluded) and parts spend variance
• Work order quality score (complete notes, codes, labor/parts accuracy)

Qualifications

• 5+ years hands-on fleet/automotive maintenance experience; 1–3+ years in a lead/supervisor capacity preferred.
• Working knowledge of PM programs, diagnostics, repair quality control, vendor management, and maintenance recordkeeping.
• Strong leadership: ability to prioritize, delegate, coach, and hold standards in a fast-paced environment.
• Proficient with maintenance software specifically Fleetio (or ability to learn quickly); strong Excel/basic reporting preferred.
• Valid driver’s license: ability to drive fleet vehicles as required.
• ASE certifications and/or DOT inspection familiarity preferred.
• Working knowledge of parts inventory and management
• Previous experience with fleet titling and registration

Physical Requirements