We are currently looking for an excellent candidate to fill the role of Dispatch/Customer Service. 

Must be willing work Monday through Friday during the first two months of training. Beyond your training, you will be required to work one weekend day and rotating holidays. Computer experience is a must for this position.

Current shifts available:
Monday - Friday 7:30 am to 4:40 pm 
Monday - Friday 10:30 am to 7:30 pm
Monday - Friday 7:00 PM to 7:00 AM / this is a 3rd shift position 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Pre-plan trips to be assigned to drivers during the day and next day trips before closing Dispatch.

• Assign trips using state of the art software to efficiently place trips.
• Communicate with drivers using computer-based messaging as well as the telephone system.
• Provide client information to drivers through the Nextel system.
• Communicate with drivers in a professional manner on and off their mobile devices.
• Maintain Dispatch boards with current location and status of each driver.
• Inform superiors in management about on-the-road accidents and dispatch nearest Road Supervisor to the accident location.
• Call a tow service and provide accurate information for pick-up of vehicles that breakdown; inform superiors in the management of vehicle problems and dispatch driver to repair shop if the problem is urgent.
• Provide customers accurate and professional information on the status of their pick-up.
• Handle and attempt to resolve customer complaints in a professional manner.
• Assist Customer Service Department as needed by answering phones and entering trip information.

• Education and/or Experience: High School diploma or GED preferred. Candidates with a CSR and Dispatch experience preferred. 

• Skills:
• Mathematical - Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Language - Ability to read and comprehend instructions furnished in oral and written form. Ability to effectively respond to questions from managers, clients, customers, and the general public in one-on-one and small group situations. Ability to communicate in a clear, understandable, and professional manner.
• Reasoning - Ability to solve practical problems and deal with situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills - Proficient knowledge and understanding of the following computer software programs: Microsoft Office. Ability to learn and use new software programs quickly and efficiently i.e. RouteMatch Database software.
• Equipment - Ability to use a telephone, fax machine, personal computer, copy machine, printer, calculator, and Nextel.
• Other Skills - Ability to handle multiple priorities at once, be organized, pre-plan, schedule, and meet deadlines. Ability to pay close attention to detail and deal with complexity while performing in a fast-paced environment. Ability to remain calm and patient when dealing with irate customers.

“Provide A Ride is an Equal Opportunity Employer” to “Provide A Ride is an Equal Opportunity Employer and Drug-Free Workplace.”