Job Openings >> Dispatcher-Operations Supervisor
Dispatcher-Operations Supervisor
Summary
Title:Dispatcher-Operations Supervisor
ID:1019
Department:Operations
Description
Provide A Ride is the region's premier provider of customized passenger transportation and proudly serves the community as the foremost expert in its industry.   We operate 24 hours a day, 7 days a week, 365 days a year.

GENERAL DESCRIPTION
 
The Dispatcher will work with customers, our management team, office staff and drivers to meet client expectations for punctuality and customer service.  Responsible to dispatch local trips according to schedule and oversees drivers while they are on the road.


This is a FULL-TIME position.  Hours will vary.  Must be available to work weekends and holidays.

MUST HAVE PREVIOUS DISPATCHER EXPERIENCE OR EXPERIENCE IN A SIMILAR SETTING!

 
Candidates with incomplete applications will not be considered.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

  • Pre-plan trips to be assigned to drivers during the day and next day trips before closing Dispatch.
  • Assign trips using state of the art software to efficiently place trips.
  • Communicate with drivers using computer based messaging as well as telephone system.
  • Provide client information to drivers through the Nextel system.
  • Communicate with drivers in a professional manner on and off their mobile devices.
  • Maintain Dispatch boards with current location and status of each driver.
  • Inform superiors in management about on-the-road accidents and dispatch nearest Road Supervisor to accident location.
  • Call a tow service and provide accurate information for pick-up of vehicles that breakdown; inform superiors in management of vehicle problems and dispatch driver to repair shop if problem is urgent.
  • Provide customers accurate and professional information on the status of their pick-up.
  • Handle and attempt to resolve customer complaints in a professional manner.
  • Assist Customer Service Department as needed by answering phones and entering trip information.
  • Perform other duties as assigned.
 
 
QUALIFICATION REQUIREMENTS
The requirements listed below represent the knowledge, skills and abilities necessary to perform the essential functions of the job.  Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of the job.
 
 
  • Education and/or Experience:     High School diploma or GED preferred. One to three years related experience and/or training in specialized transportation or dispatch of transportation services is preferred. An equivalent combination of education and experience may be acceptable.
 
 
  • Skills:
  • Mathematical - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Language - Ability to read and comprehend instructions furnished in oral and written form. Ability to effectively respond to questions from managers, clients, customers, and the general public in one-on-one and small group situations.  Ability to communicate in a clear, understandable, and professional manner.
  • Reasoning - Ability to solve practical problems and deal with situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills - Proficient knowledge and understanding of the following computer software programs: Microsoft Office.  Ability to learn and use new software programs quickly and efficiently i.e. RouteMatch Database software.
  • Equipment - Ability to use a telephone, fax machine, personal computer, copy machine, printer, calculator, and Nextel.
  • Other Skills - Ability to handle multiple priorities at once, be organized, pre-plan, schedule, and meet deadlines.  Ability to pay close attention to detail and deal with complexity while performing in a fast-paced environment.  Ability to remain calm and patient when dealing with irate customers.
 
COMPETENCIES                                                     
To perform the job successfully, an individual should demonstrate the following competencies:
 
  • Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
  • Technical Skills - Assess own strengths and weaknesses; Strive to continuously build knowledge and skills; Share expertise with others.
  • Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
  • Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control; Remain open to others' ideas and try new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication - Write clearly and informatively; Able to read and interpret written information.
  • Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Support everyone's efforts to succeed.
  • Leadership - Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Accept feedback from others; Give appropriate recognition to others.
  • Diversity - Show respect and sensitivity for cultural differences; Promote a harassment-free environment.
  • Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
  • Organizational Support - Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
  • Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions.
  • Motivation - Set and achieve challenging goals; Demonstrate persistence and overcome obstacles; Measure self against standard of excellence; Take calculated risks to accomplish goals.
  • Planning/Organizing - Prioritize and plan work activities; Use time efficiently; Set goals and objectives.
  • Professionalism - Approach others in a tactful manner; React well under pressure; Treat others with respect and consideration regardless of their status or position; Accept responsibility for own actions; Follow through on commitments.
  • Quality - Demonstrate accuracy and thoroughness; Apply feedback to improve performance.
  • Quantity - Complete work in timely manner; Strive to increase productivity; Work quickly.
  • Safety and Security - Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.
  • Adaptability - Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time.
  • Dependability - Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks on time or notifies appropriate person with an alternate plan.
 
                                               
 
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • While performing the duties of this job, the employee is constantly required to sit and stand up; use hands to finger and handle; reach with hands and arms; and talk or hear others in person, by telephone or two-way radio. The employee is occasionally required to walk; crouch; stoop; and twist the neck.  The employee must occasionally lift and/or move approximately 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
 
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  •  The noise level in the work environment is usually moderate to loud with many people speaking at the same time in close proximity.
This opening is closed and is no longer accepting applications
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