|Title:||Assistant Operations Manager|
The Assistant Operations Manager will assist the Operations Manager in maximizing overall efficiency in Dispatch. The Assistant Operations Manager will work with customers, our management team, office staff, and drivers to meet client expectations for punctuality and customer service. The Assistant Operations Manager will coordinate activities of the Operations Department to obtain optimum use of equipment, facilities, and personnel by performing the following essential duties.
Essential Duties and Responsibilities include the following.
- Coordinate with Operations Manager to ensure efficiency and effectiveness of entire Operations staff.
- Regularly maintain training and feedback alternatives.
- Educate Operations’ staff on best practices, company policies and procedures, and service excellence standards.
- Ensure supervisors are using required technology to assure daily trip schedules are completed and all vehicles, drivers, and alerts are being monitored effectively. Oversee supervisors to ensure they are maintaining productivity by reducing vehicle non-productive time.
- Assist with interviewing, training, performance evaluation, promotion, discipline, and termination of Operations’ Supervisors/Dispatchers.
- Review timesheets and schedules of staff. Assist Accounts Payable and the Director of Operations with payroll review and edits.
- Confer and cooperate with other management personnel in formulating administrative and operational policies and procedures.
- Carry out other duties as assigned by Operations Manager and Director of Operations.
- Address operational issues and concerns in a timely fashion.
- Additional Supervisory Responsibilities include carrying out duties in accordance with the organization's policies and applicable laws.
- Address complaints and help resolve departmental problems.
- Regular and punctual attendance.
- Other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesize complex or diverse information; Use intuition and experience to complement data.
Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem-solving situations; Use reason even when dealing with emotional topics.
Project Management - Coordinate projects; Communicate changes and progress.
Technical Skills - Strive to continuously build knowledge and skills.
Customer Service - Respond to requests for service and assistance; Meet commitments.
Interpersonal Skills - Focus on solving conflicts, not blaming; Maintain confidentiality.
Oral Communication - Respond well to questions.
Teamwork - Balance team and individual responsibilities; Give and welcome feedback; Contribute to building a positive team spirit; Support everyone's efforts to succeed.
Visionary Leadership - Inspire respect and trust.
Change Management - Communicate changes effectively.
Leadership - Inspire and motivate others to perform well; Accept feedback from others.
Managing People - Continually work to improve supervisory skills.
Quality Management - Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness.
Business Acumen - Understand business implications of decisions.
Diversity - Show respect and sensitivity for cultural differences; promote a harassment-free environment.
Ethics - Treat people with respect; Work with integrity and ethically.
Organizational Support - Follow policies and procedures; Complete administrative tasks correctly and on time.
Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Include appropriate people in decision-making process.
Planning/Organizing - Prioritize and plan work activities; Use time efficiently.
Professionalism - React well under pressure; Accept responsibility for own actions; Follow through on commitments.
Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality.
Quantity - Meet productivity standards; Complete work in a timely manner.
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensure work responsibilities are covered when absent.
Dependability - Follow instructions, respond to management direction; Take responsibility for own actions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education diploma (GED) and minimum one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of, RouteMatch and SageQuest Database software, or the ability to learn this software quickly.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PROVIDE A RIDE is an EEO employer.